Customer Care Representative- Associate

SupportMumbai, Chandivali4 months ago

About the Role

What will you do: The Customer Care Representative will be responsible for:  Providing customer support to international customers over calls/chat/email  Resolving customer issues  Adherent to basic customer onboarding process  Handling customers’ claims  Running customized reports  Cross-functional collaboration with internal customers as and when needed You will be a great fit if you:  Have exceptionally effective communication skills (both verbal & written)  Empathetic, patient & has solution-oriented thinking skills.  Adaptable, agile & have accuracy in customer data handling.

Requirements

Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience  Flexible working in rotational shifts  Willing to work for Mumbai location.  Assess for resilience, tone of voice and problem-solving attitude.  Candidates in or around Mumbai (preferred)