Team Leader
About the Role
Our Client is Hiring: Team Leader (FinTech/NBFC) We are looking for a proactive and people-focused Team Leader to manage daily operations, drive team performance, and ensure business targets are met within the FinTech/NBFC domain. š¹ Key Responsibilities: Operations & Team Management Oversee day-to-day team operations to ensure productivity and efficiency. Set clear goals, assign responsibilities, and define timelines for team members. Monitor performance metrics and prepare regular reports to track progress. Drive team performance to achieve business targets and operational goals. Ensure smooth execution of processes including order management and billing validation. Support scaling of tele-calling operations to achieve high disbursal volumes. Maintain data accuracy and track activities through CRM systems. Collaborate with internal teams to improve processes and enhance customer experience. Stay updated on financial products and industry practices. š¹ Key Responsibilities: Team Leadership Foster a positive and collaborative team environment with open communication. Motivate, coach, and mentor team members to achieve high performance. Identify training needs and provide continuous guidance and development. Address team feedback, resolve conflicts, and manage operational challenges. Recognize and reward high performers to boost engagement and morale. Encourage ownership, accountability, and creativity within the team. Plan and organize team-building activities to strengthen collaboration. š¹ Qualifications 2ā3 years of experience as a Team Leader or Supervisor. Proven experience managing a team of approximately 15ā20 members. Strong communication skills with the ability to guide and motivate teams. Proactive approach to ensure smooth operations and team collaboration. Ability to lead by example and drive consistent team performance.
Requirements
Requirements & Skills Proven experience in a Team Leader or supervisory role. Strong understanding of performance metrics and team productivity tracking. Proficiency in MS Excel and basic computer skills. Excellent leadership, communication, and interpersonal abilities. Strong organizational and time-management skills. Effective decision-making and problem-solving capabilities.